Online or onsite, instructor-led live Professional Development training courses demonstrate through interactive hands-on practice how to use soft skills, leadership strategies, and communication techniques to enhance personal effectiveness, team collaboration, and organizational impact.
Professional Development training is available as "online live training" or "onsite live training". Online live training (aka "remote live training") is carried out by way of an interactive, remote desktop. Onsite live Professional Development trainings in Dammam can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Al Khobar Gate Tower
King Fahd Road, Al Khobar, Saudi Arabia
Al Khobar Gate Tower is located in the commercial business district of Al Khobar with a spectacular view over the Arabian Gulf and Al Khobar skyline. Our location offers access to broad variety of commercial, residential and leisure facilities around. Located on the highway, the tower provides great accessibility to Dammam, Dhahran, and Bahrain via the King Fahad Causeway.
Within 5 minutes walking distance:
Intercontinental Hotel
Al Gosaibi Hotel
Major banks
Convenience Stores
Travel agencies
Recommended lunch places:
Tandoori House (Indian and Asian)
Soul kitchen (Sea food and international)
Steak House
How to get to Al Khobar Gate Tower
AIRPORT:
55 minute drive from King Fahd International Airport.
TRAIN:
Direct 4 hour trip to Riyadh by train. 20 min drive from Al Khobar Gate Tower to the Station. VIP cabins are available.
BUS:
10 min drive from Al Khobar Gate Tower to the Bus Station. Direct trips via the Causeway from Al Khobar to Bahrain. Trip can take 20 minutes to one hour depending on customs.
TAXI:
Taxis are available 24/7. A taxi pick up can be arranged through the Servcorp reception team at Al Khobar Gate Tower.
This instructor-led, live training in Dammam (online or onsite) is aimed at business professionals who wish to learn how to develop applications and perform process automation even without any IT background.
By the end of this training, participants will be able to:
Understand Citizen development and learn common Citizen Developer actions.
Introduction
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.
The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.
Objective
Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.
This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.
Training Benefits
Identify and meet customer expectations
Communicate effectively with customers
Manage customer perceptions
Deal with different types of customers
Respond effectively to in-person and telephone customer contacts
Write effective emails and letters
Manage stress
Course Discussions and Exercise
Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments
A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.
Audience
Anyone who is looking to enhance their assertiveness skills
Aim
This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.
Objectives
By the end of the programme the participants will:
Understand and overcome the barriers to being assertive
Recognise behaviour traits within yourself and others and learn effective strategies for managing them
Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
This instructor-led, live training in Dammam (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.By the end of this training, participants will be able to:
Apply structured problem-solving and root cause analysis techniques.
Communicate insights effectively through impactful storytelling and visualization.
Lead change initiatives and influence stakeholders with confidence.
Manage data-related projects using a clear and practical framework.
The 2-days workshop attempts to equip technical and administrative professionals with the analytical and creative thinking competencies. In general, participants will sharpen their left-brain and right-brain thinking skills, and learn to apply them in various work related situations. Participants will many be familiarized with many proven techniques and tools that could be used to analyze, correlate, justify, and conclude information.
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.
Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a personal action plan to improve customer service skills
Show gestures of generosity and high quality customer care
Use techniques to deal with difficult situations
Recognise barriers to the delivery of outstanding customer service
Audience
Staff who need to be fully prepared to deliver high quality Coaching sessions
To individual members of their own staff
To their teams
To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
Format of the course
A combination of:
Facilitated Discussions
Delegate Coaching sessions – with full feedback
By the end of the course, delegates will be able to:
Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.
Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.
This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.
Objectives:
To understand the fundamentals and nuances of conflicts in organizations
To explore key concepts, factors, theories, types, and models in conflict resolution
To discover the personality types, leadership styles supporting negotiation skills
To learn the art of assertiveness and self-confidence
To experiment, experience and practice conflict resolutions
This instructor-led, live training in Dammam (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.
By the end of this training, participants will be able to:
Understand the two types of stress: distress and eustress.
Articulate your personal indicators and relievers of stress.
Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
Shift negative emotions and boost positive ones using proven techniques.
Deal with stress-causing. disempowering beliefs around work, life, and relationships.
Maintaining a high level of productivity in today's successful businesses takes work and continuous learning in a variety of management skills and techniques. To be successful in daily work tasks, knowledge and skills in management techniques must be learned, practiced, and implemented. People in all types of organizations find themselves needing to find more productive methods of planning work and tasks, setting appropriate goals, using good interpersonal skills, and using effective means of making decisions. A focus on using productive practices allows for effective and efficient management of work and making changes in the organization.
Objectives
Use simple frameworks for planning, including allocating and managing priorities, scheduling work, working proactively and reactively and project planning
Learn leadership techniques to do work planning and establish priorities
Learn management techniques to plan, establish priorities and set and maintain goals
Understand and develop the skills necessary to get assigned work completed on time.
Use basic planning project tools to plan a work strategy
Set goals and targets effectively and efficiently
Learn how to establish and maintain task deadlines
Understand the characteristics of colleagues who assist in our work assignments
Develop positive interpersonal techniques for better management of our work
Learn how to plan work balancing the constraints of time, cost, scope and quality
Understand the role of stakeholders in a project and learn techniques of stakeholder management
Develop techniques to deal with organizational change, including delegation and empowerment
Develop communication and human interaction skills with others
Understand and develop skills necessary to set goals in a strategic and organizational context
Consider methods of improving decision-making
Understand how delegation can be used in the setting of goals and planning
Identify decision-making processes and how they impact on organizations
Develop the ability to make higher quality decisions as individuals and teams
Build and maintain effective and efficient planning procedures and processes
Integrate planning management functions into the overall mission of the organization
Develop skills for leaders which will raise their capability, skill and morale
Improve preparedness to deal with task and work contingencies
Improve performance in setting and completing work objectives
Allow teams and leaders to better meet challenges of dynamic, constant change
Establish organizational and personal decision-making capabilities
This course is suitable for all levels of employee whose working patterns and processes would be improved with time management knowledge and some relevant time management tools.
This also applies to team leaders and managers who are responsible for setting tasks and deadlines for a group of employees, enabling them to prioritise and set achievable deadlines.
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Testimonials (4)
As it was a 1:1, the personalization of the content.
Patricia - Embraer
Course - Influencing and Avoiding Conflict
Open atmosphere without judgment
Agnieszka - AXA XL
Course - Business Communication Skills
good balance between theories and practices
Akos Hegyi - BioLife Plazma Hungary Kft. / Sanaplasma Kft.
Course - Conflict Resolution, Assertiveness and Self Confidence
We could practice on real situation and Helen gave to me a lot of practical tips.
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