Course Outline
Introduction
- How communication can make or break a company
- The evolution of organizational teams
- What is emotional intelligence?
Communication
- Identifying areas for improvement in communication
- Approaches to improving communication
- Staying objective (not taking things personally)
- Saying what you really mean to say
- The role of emotions
- The importance of empathy
Teamwork
- Efficient teams vs inefficient teams
- Identifying the common objective
- Identifying individual needs
- Setting goals and tracking results
- Achieving synergy
Managing a Team
- The importance of the leader
- Taking responsibility (owning the problem)
- Leading by example
- Making meetings short, sweet and engaging
- Measuring progress
- Cultivating future leaders
Emotional Intelligence
- What is emotional intelligence?
- Measuring emotional intelligence
- Understanding and leveraging emotions to relate better
- Identifying personality types within your team
- Cultivating emotional intelligence -- tools and techniques
Summary and Conclusion
Requirements
- Experience working in a team
Audience
- Team leaders and members
- Managers
Testimonials (7)
Training Management and Training Lectures
Tahsina - Ministry of Civil Aviation and Tourism
Course - Communication and Teamwork
Training Management
Md. Mehedi - Ministry of Civil Aviation and Tourism
Course - Communication and Teamwork
The way how all the day was conducted, well structured and giving us space to talk about important subjects (space that we usually don't have).
Manoela - Enhesa NV-Sucursal em Portugal
Course - Communication and Teamwork
It is interactive and give us the chance to practice what we just learned
Ohana - Enhesa NV-Sucursal em Portugal
Course - Communication and Teamwork
It was well paced.
Francisco - Enhesa NV-Sucursal em Portugal
Course - Communication and Teamwork
To know what my colleagues think and how we relate in certain topics/problems. Also to be aware of other topics that I dont always pay attention to naturally
Liv - Enhesa NV-Sucursal em Portugal
Course - Communication and Teamwork
Been able to understand a bit mor about yourself and how can you improve your communication skills, was amazing.